You will need to set up a customer account if you subscribe to a monthly plan. This must be done after you subscribe. This account must be set up with the email address you provided when you signed up. If this account is not set up correctly, your tracking link will not be sent to you. Once you have set up a customer account, you have full control over your subscription; from your account you can update your shipping or credit card details and pause or cancel your subscription.


If you update your address in your account, you must do this before your payment leaves your account. If you do this after this, please contact us to confirm which address you would like your Unndr box delivered to so we can update your account details on your behalf. If you are unsure, please email hey@unndr.com and we will be happy to help. We cannot be held responsible for incorrect delivery addresses, so please contact us if you are unsure.

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Don't worry, we've got your back! We will never include invoices/prices/order details in the subscription box. All of this will be emailed to buyers via their email address.

We'll automatically bill you and send you your kit monthly until you ask us to stop. The first payment is due on the day you subscribe, and your first box will be delivered in the first week of the new month after payment (for example, if you subscribe on January 9, your first box will be delivered in early February).


Monthly payments will then be processed on the same day as the subscription (e.g. if you subscribed on January 9th, each subsequent payment will be processed on the 9th of each month).

We know you'll LOVE Oh La La Lingerie, but if for any reason you need to cancel or pause your subscription, please follow these instructions. If you purchased your subscription through the website, you'll need to make sure you've also signed up for a customer account. Once this is set up, click on "Manage Your Subscription" and your subscription will be displayed. Here you can manage your subscription and pause or cancel it at any time.

Please note: If you wish to cancel your subscription, you must cancel your subscription at least 5 business days before the billing date to avoid being billed and to receive the next box.